Refund & Cancellation Policy
This policy explains how subscriptions, cancellations, refunds, and billing-error corrections work at AltLife Heirloom AI, operated by S Mobile Wireless LLC.
Subscription Plans
Legacy and Family Heritage plans are billed monthly or annually in advance through your selected payment provider and renew automatically until cancelled.
Free Trial
The Free plan requires no payment information and can be used indefinitely within its limits.
Cancelling a Subscription
You may cancel a monthly or annual subscription at any time from your account settings. Cancellation is self-serve and takes effect at the end of your current paid billing period — you retain full access until that date, and you will not be charged again. We do not provide refunds or credits for the unused portion of a billing period.
Lifetime Legacy Archive
The $399 Lifetime Legacy Archive is a one-time purchase and is final sale. It is not eligible for a refund once purchased, except as required by law or where the charge itself was made in error.
Billing Errors
If you believe you were charged incorrectly (e.g. a duplicate charge or a charge after you already cancelled), contact us and we will investigate and correct any confirmed billing error.
Non-Refundable
AI-generated content, exported Legacy Books, and documentary exports, once generated, are not eligible for refund. Partial billing periods after cancellation are not refunded.
Your Right of Withdrawal (EU/UK/EEA customers)
If you are a consumer located in the European Union, European Economic Area, or United Kingdom, you may have a statutory right to withdraw from a digital subscription purchase within 14 days without giving a reason, under applicable consumer protection law. By beginning to use premium features before the 14-day period ends, you acknowledge that you are requesting immediate performance of the service and, to the extent permitted by law, may lose this right of withdrawal once the service has been fully performed.
Data After Cancellation
Upon cancellation or account closure, you may export your data for up to 90 days. After this period, data may be permanently deleted in accordance with our Data Retention Policy.
How to Request
Contact us with your account email and the reason for your request. Billing error corrections are typically processed within 5–10 business days to your original payment method.
Contact
Email customerservice@smobilewireless.com — S Mobile Wireless LLC.